Case Study: How iTRUST Transformed Inventory & Multi-Location Management for Leading Optical Chains

Case Study: How iTRUST Transformed Inventory & Multi-Location Management for Leading Optical Chains

Overview

Managing inventory across dozens—or even hundreds—of retail and clinical locations has always been a challenge in the optical industry. Legacy systems often fail to synchronize data in real time, leaving corporate teams struggling with inaccurate stock counts, high shrinkage, and inconsistent reporting.

iTRUST EHR and Practice Management Platform changes that. With built-in enterprise-grade inventory tools, we’ve helped leading optical groups achieve accuracy, efficiency, and growth at scale.

The Challenge

  • Inconsistent stock counts between retail and clinic locations.
  • Slow manual reporting, often delayed by weeks.
  • High shrinkage rates from miscounts and untracked movement of frames, lenses, and accessories.
  • Difficulty scaling as new stores opened or merged into the chain.

The Solution with iTRUST

1. Centralized Inventory Control

  • Real-time visibility of all products across every store location.
  • Automatic sync between retail, optical labs, and clinics.

2. Seamless Multi-Location Management

  • Corporate teams can track performance by region, store, or SKU.
  • Easy bulk updates for pricing, promotions, and product catalogs.

3. Shrinkage Reduction & Accuracy

  • Barcode scanning and integrated POS reduced manual errors.
  • Corporate audit trails gave transparency and accountability.

The Results

  • Inventory accuracy improved to 98% across all locations.
  • Shrinkage reduced by 30% in the first year.
  • Time savings of 20+ hours/week for corporate inventory managers.
  • Scalable system—easy rollout to new stores without IT bottlenecks.

Why It Matters for Enterprise Optical Chains

In a market where margins are tight, every frame counts. With iTRUST:

  • Chains can open new locations faster without reinventing their system.
  • Executives gain data-driven insights into product performance across regions.
  • Staff spend less time reconciling spreadsheets and more time serving patients.

Client Feedback

"Before iTRUST, we struggled with inventory discrepancies that cost us thousands each quarter. Now, our stock is accurate across every store, and our corporate team has the transparency they always wanted." — Operations Director,

Conclusion

For enterprise optical providers, accurate inventory and seamless multi-location management aren’t optional—they’re mission critical. iTRUST provides the tools to make it simple, scalable, and reliable.