Case Study: How iTRUST EHR Improves Claims & Billing Accuracy for Enterprise Optical Chains

Case Study: How iTRUST EHR Improves Claims & Billing Accuracy for Enterprise Optical Chains

Overview

For large optical groups, managing claims and billing across hundreds of locations is one of the most complex and costly challenges. Legacy EHR systems often create silos, leading to rejected claims, delayed reimbursements, and frustrated staff.

iTRUST solves this with a fully integrated EHR + billing ecosystem that ensures accuracy, speed, and compliance at enterprise scale.

The Challenge

  • High claim rejection rates due to errors or missing information.
  • Fragmented workflows between doctors, front desk, and billing teams.
  • Slow reimbursement cycles, impacting cash flow.
  • Limited visibility for corporate offices into claim performance and revenue leakage.

The Solution with iTRUST

1. Integrated Claims Management

  • Claims auto-populate directly from doctor notes in the EHR.
  • Built-in insurance rules and validation checks reduce errors.

2. Faster Reimbursements

  • Real-time submission to clearinghouses.
  • Automated alerts for denials and re-submissions.

3. Centralized Billing Oversight

  • Corporate dashboards track claim performance by location, provider, and payer.
  • Identifies revenue leakage and bottlenecks instantly.

The Results

  • Claim acceptance rate increased to 95%+ within the first 90 days.
  • Reimbursement turnaround time reduced by 40%.
  • Revenue capture improved by 15% through reduced leakage.
  • Corporate billing teams gained full transparency across every location.

Why It Matters for Enterprise Optical Chains

Every percentage point of claim accuracy translates into millions saved for large-scale groups. With iTRUST:

  • Doctors spend less time on paperwork and more time with patients.
  • Billing teams handle fewer denials and reduce manual resubmissions.
  • Executives gain real-time visibility into enterprise-wide financial health.

Client Feedback

"We struggled for years with rejected claims that dragged out reimbursement. With iTRUST, our claims flow straight from the doctor’s chart into billing — and corporate finally has visibility into every dollar." — VP of Revenue Cycle

Conclusion

For enterprise optical providers, efficient claims and billing aren’t just back-office functions — they’re the lifeblood of cash flow. iTRUST ensures accuracy, speed, and visibility so national networks can scale without financial friction.